return & refund policy

 

Overview

At Dototis, we prioritize customer satisfaction and stand behind our eco-friendly tech accessories. This Return & Refund Policy provides clear guidelines on how we handle returns, exchanges, and refunds. By shopping with us, you agree to the terms detailed below.

Return Guidelines

Conditions for Returns

  • Products can be returned within 30 days of the purchase date.

  • Returned items must be in their original condition: unused, undamaged, and in the original packaging.

  • Proof of purchase (order confirmation or receipt) is mandatory.

Items Not Eligible for Return

  • Customized or personalized items.

  • Gift cards.

  • Items marked as final sale.

How to Return an Item

  1. Contact Us: Reach out via email at info@dototis.xyz or call (907) 337-1705 to initiate your return.

  2. Ship the Product: Send the product to the address below: 37-04 64th St, Flushing, NY 11377, US

  3. Evaluation: Upon receipt, we will inspect the item to ensure it meets the return criteria.

Refund Process

Eligibility for Refunds

  • Approved returns will be reimbursed through the original payment method within 7-10 business days after inspection.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

Partial Refunds

Partial refunds may be issued for:

  • Items not returned in their original condition.

  • Returns initiated beyond the 30-day return window.

Missing Refunds

If your refund hasn’t been received within the stated timeframe:

  • Double-check your bank or credit card statement.

  • Contact your bank or credit card company for updates on processing times.

  • For further assistance, email us at info@dototis.xyz.

Exchange Policy

  • Exchanges are available only for defective or damaged items.

  • To request an exchange, email us at info@dototis.xyz or call (907) 337-1705.

Return Shipping

  • Customers are responsible for shipping costs associated with returns, except in cases of error on our part.

  • We recommend using a trackable shipping service to ensure successful delivery of your return. 

Contact Information

For any questions or concerns about our Return & Refund Policy, feel free to contact us:

  • Address: 37-04 64th St, Flushing, NY 11377, US

  • Phone: (907) 337-1705

  • Email: info@dototis.xyz

We are committed to delivering a seamless shopping experience for our eco-conscious customers.